Frequently Asked Questions

Find answers to our most common questions here

How Can I Contact Customer Service?

You can reach our customer service team via email at info@deltalabsuk.cc or complete the online contact form.

What If I Recieve A Defective Product?

If you receive a defective product, please contact our customer service team immediately for assistance with a replacement or refund.

What Is Your Return Policy?

We accept returns on unopened and unused products within 30 days of purchase. Please contact our customer service for return instructions.

Can I Track My Order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Do You Offer Discreet Shipping?

Yes, we prioritize your privacy and ensure all orders are shipped in discreet packaging.

How Should I Dose edibles?

Start with a small dose, especially if you are new to edibles. Follow the dosage instructions on the packaging and wait for the effects before consuming more.

How Long Do CBD Edibles Take To work?

The effects of CBD edibles can take anywhere from 30 minutes to 2 hours to kick in, depending on your metabolism and the amount consumed.

What Type Of Edibles Do You Sell?

We offer a variety of canna edibles, including gummies, chocolates, all made with high-quality ingredients.

Can I Choose Different Strains And Flavours?

Yes, we offer a variety of flavours and strains to suit your preferences. Please check our product listings for available options.

How long Does A Vape Last?

The lifespan of a disposable vape depends on its capacity and your usage habits. Our 2-gram disposable vapes typically provide extended use.

How Do I Use A Disposable Vape?

Simply inhale from the mouthpiece. Most disposable vapes are draw-activated, so there’s no need to press any buttons.

What Products Do You Offer?

We offer a range of disposable vapes and edibles, including various strains and flavours to cater to different preferences and needs.

 
How Long Does Shipping Take?

Orders placed and paid for Monday to Friday before 3pm are dispatched the same day via Royal Mail Tracked 24.

Most Tracked 24 orders arrive the next working day, although delivery times are not guaranteed.

Orders placed after 3pm, on weekends, or on Bank Holidays will be dispatched on the next working day.

For guaranteed next working day delivery, you can select Royal Mail Special Delivery at checkout.

Please note: We currently ship to UK addresses only.

How Long To Proccess My Order Once Paid?

Once you have paid with crypto, it can come through to us within a few minutes, in some cases in can take a couple of hours. Once payment is received, we will mark your order as paid and get it ready to ship.

What Payment Methods do you accept?

We accept Crypto payments. This is the most secure way of making a payment. See our guide to purchasing with crypto by clicking here.

What Are Disposable Vapes?

Disposable vapes are pre-filled vape pens that contain distillate. They are ready to use right out of the box and do not require any maintenance or refilling.